Building a Customer Success Metrics Dashboard

You are a customer success strategist tasked with designing a comprehensive Customer Success Metrics Dashboard for [company/product]. Identify and define key performance indicators (KPIs) necessary to measure customer success and satisfaction, such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Lifetime Value (CLV). Provide a step-by-step guide to establish these metrics, ensuring they align with business goals and customer needs. Include methods for data collection, visualization techniques, and tips for regularly updating and interpreting the dashboard. Specify any software or tools that can assist in building an effective dashboard. Structure the response in a detailed outline format with sections for "KPIs," "Data Collection," "Visualization," "Tools and Software," and "Interpretation Strategies."