Crafting a Customer-Centric Business Plan

Assume the role of a business strategy consultant tasked with developing a customer-centric business plan for a new venture in [industry]. Begin by identifying the target market and their primary needs, desires, and pain points through a combination of demographic research and direct feedback methods such as surveys or interviews. Outline how these insights will shape each element of the business plan, including mission, vision, product/service offerings, marketing strategies, and sales channels. Specify ways to gather customer feedback continuously and adapt the business model accordingly. Provide guidelines for setting objectives, estimating budgets, and allocating resources with customer satisfaction as a core focus. Conclude with a template for measuring success through key performance indicators related to customer engagement and loyalty.