Creating an Engagement Checklist for Ongoing Customer Support

Act as a customer success strategist and create a detailed engagement checklist for post-onboarding customer support. The checklist should include various activities to maintain regular communication and provide ongoing support to customers. Consider elements such as personalized check-ins, feedback loops, educational resources, and proactive issue resolution. Ensure each activity includes a specific goal, suggested frequency, and ideal communication channel. Tailor the checklist for a [specific industry or type of business] and focus on enhancing customer satisfaction and retention.