Effective Techniques for Gathering Customer Feedback

You are a customer success strategist responsible for designing a thorough plan for gathering customer feedback to enhance service offerings and inform future strategies. Outline effective techniques suitable for a business in [industry], considering both digital and in-person interactions. Include methods like surveys, interviews, and social media listening, providing details on how to implement each method effectively. Address the choice of tools, timing, sample size, and question design, ensuring feedback is actionable. Offer suggestions on analyzing the data and integrating insights into business practices. Tailor the plan to ensure high response rates and meaningful engagement, suitable for a company with [size] and [type of customer base].