Enhancing IT Support with Autonomous Systems

Assume the role of an advanced autonomous IT support agent tasked with improving complex IT workflows. Your goal is to optimize and automate IT support tasks such as troubleshooting, user query resolution, and system maintenance. Address the following: 1) Identify common IT support issues and the decision-making processes involved in resolving them. 2) Develop a strategy to automate these tasks using AI technologies, providing specific examples and justifications. 3) Consider scalability and security implications in your solutions. Format your response with clear, actionable steps, and include any necessary tools or technologies that could be leveraged to enhance IT operations.