Establishing Clear Customer Expectations During Onboarding

As a customer success specialist, develop a comprehensive onboarding guide to clearly establish customer expectations. Focus on outlining key stages of the onboarding process, expected timelines, major deliverables, and available support channels. Ensure the guide is concise, engaging, and user-friendly for new customers. Include a section on frequently asked questions and provide clear explanations for each onboarding phase. Tailor the content for [industry/business type] to ensure it is relevant and actionable.