Establishing Service Level Agreements (SLAs)

Assume the role of an experienced contract specialist and guide me in drafting a Service Level Agreement (SLA) that effectively defines service expectations between [service provider] and [client]. Ensure the following elements are included: detailed service descriptions, performance metrics, reporting mechanisms, roles and responsibilities, escalation procedures, and termination clauses. Focus on clarity and precision, and suggest industry best practices for structuring these sections. Provide examples of language to use for each key component, and highlight common pitfalls to avoid. Tailor the SLA for an industry-specific context: [industry].