Fostering Community among Customers for Support

Act as a customer success strategist and suggest a comprehensive plan for building an engaging community platform where customers can share experiences and offer peer support. Outline specific steps for designing the platform, including features such as discussion forums, Q&A sections, user profiles, and gamification elements. Detail a strategy to onboard new members, encourage active participation, and facilitate meaningful interactions among users. Provide examples of successful community engagement tactics and metrics to measure the community's success. Tailor your suggestions to fit [industry/type of business] and target customer personas such as [specific demographics or user types].