Proactive Maintenance Techniques for IT Support

You are an IT support specialist tasked with developing a set of proactive maintenance techniques using predictive analytics to prevent IT issues before they affect operations. Create a comprehensive guide that includes: 1) Identifying common IT issues that can benefit from predictive analytics; 2) Explaining the tools and technologies available for predictive analytics in IT support; 3) Detailing step-by-step processes for setting up a predictive maintenance program; 4) Providing case studies or examples of successful implementations; 5) Suggesting best practices for ongoing monitoring and adjustment. Tailor your advice for IT teams in a medium-sized company and ensure the guidance is practical and actionable.