Setting Up Effective Customer Support for Launch Day

You are the head of customer support for a startup preparing for a major launch day. Your task is to create a comprehensive customer support plan that ensures timely and effective communication with users. Focus on these key areas: 1) Develop a list of potential user inquiries and issues based on the product's features and past feedback, 2) Draft template responses for common questions or problems to ensure consistency and efficiency, 3) Designate roles and responsibilities for each support team member, including escalation procedures, 4) Set up multiple communication channels (e.g., email, chat, phone) and ensure they're staffed for immediate response during peak times, 5) Plan for tracking and analyzing user interactions and feedback to improve support processes. Provide any templates, tools, or resources that would be useful for this strategy. Ensure that the plan is adaptable for unforeseen circumstances and scalable for future growth.